Shipping
We ship within the United States. Any shipping cost is calculated and shown at checkout before you pay. You'll never be charged for shipping after the fact.
Packing takes 3–5 business days. This is a small operation, and orders are packed by hand. Once your order leaves, USPS or UPS typically delivers in another 3–7 business days.
You'll receive a tracking number by email the moment your order ships. If it has been more than seven business days since you ordered and nothing has arrived in your inbox, write to us. Something went sideways and we want to know.
Check your address before you pay. If you catch a mistake, email us within 24 hours and we will fix it at no cost. After a package ships to an incorrect address, we can send a replacement but we have to charge you for it.
If tracking says delivered and it isn't: check with neighbors and your building, then give it 48 hours. Carriers scan early more often than you'd think. Still missing after that, email us and we will make it right.
We do not ship internationally yet.
Returns & refunds
Changed your mind? You have 30 days from delivery to send something back. We just ask that apparel be unworn and unwashed with the tags still on. Books and buttons are final sale.
Starting a return is easy. Email info@museumofallthethingsweveloved.com with your order number and what you're sending back, and we'll reply with the return address. Return shipping is yours to cover, unless your order arrived damaged, defective, or incorrect.
Your refund goes back to your original payment method within 5–10 business days of your return reaching us. Your bank may need a few extra days to show it.
If something arrived damaged, or we sent the incorrect item, we're sorry. Send us a photo within 14 days of delivery and we'll replace it or refund you. Please keep the original. There's no need to ship anything back.
Need a different size or color? The quickest way is to place a new order for the one you want and return the first one for a refund. We don't process exchanges directly, and this gets the right one to you faster.
Terms of sale
Who you're buying from. The Museum of All the Things We've Loved gift shop is run by 3Js Media Group, LLC, in Austin, Texas. You can always reach a real person at info@museumofallthethingsweveloved.com.
Prices and tax. All prices are in US dollars. Texas orders include 8.25% sales tax, added at checkout. Prices may change over time, but the price you see when you order is the price you pay.
Payment. Card payments are processed securely by Stripe, so we never see or store your card number.
If we can't fill an order. Your confirmation email means we've received your order. Once in a while an item sells out or a price is listed incorrectly. If that happens, we may need to cancel the order. We'll email you and refund you in full.
Our designs. The Museum name, designs, artwork, and writing belong to 3Js Media Group, LLC. We hope you love wearing and sharing them. We just ask that you don't reproduce them.
The legal part. These terms are governed by the laws of the State of Texas.
Last updated November 2026.